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hp deskjet 1180c series printer
user’s guide
Contents
Welcome
Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Win L
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
HP Deskjet Control Panel for DOS . . . . . . . . . . . . . . . . . . . 3-5
DOS Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Mac L
Printing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Printing and Loading Media
Main Paper Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Manual Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
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Aligning the Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Using and Caring for Print Cartridges. . . . . . . . . . . . . . . . . . . . . 6-7
Customer Support
Toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
HP Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Printer Specifications and HP Supplies
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Safety Information
Hewlett-Packard Limited Warranty Statement
Index
DECLARATION OF CONFORMITY
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Welcome
1
Your printer can print vibrant colors on paper up to 13 in x 50 in.
It connects directly to IBM and IBM-compatible computers through
a parallel port or a Universal Serial Bus (USB) port. It connects to
Macintosh computers through a USB port. The printer can also be
shared on a network.
Using this Guide
This guide includes the following sections:
z
Printer Basics and Connections – Describes the printer parts and
explains how to connect using a USB cable, how to connect to a
network, and how to connect to an external print server.
z
z
z
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Win L – Describes the printing and imaging features for
computers running Windows.
Mac L – Describes the printing and imaging features for
Macintosh computers and how to connect to Macintosh computers.
Printing on Various Paper Media – Lists the media that you can
use in your printer.
Troubleshooting – Helps you solve printer problems and explains
how to contact Customer Support.
Printer Specifications and HP Supplies – Lists information such
as print cartridge part numbers, supported media, tray capacity,
and system requirements.
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For More Information
z
z
Toolbox – Contains “how-to” and troubleshooting instructions, and
allows access to printer maintenance functions and HP information.
Starter CD – Includes printer software, additional software
templates, a quick tour of your printer, a utility that lets you copy the
printer software to a floppy disk, an electronic copy of this User's
Guide, and ordering information.
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HP Support web site for latest printer software, product,
operating system, and support information.
specific services, troubleshooting tips, and information about your
printer’s ink and media usage. This e-service can be accessed via
the Toolbox.
If the suggestions in these resources do not help you solve your printing
problems, see “Troubleshooting” for a list of resources available to you
for the support and maintenance of your printer. Or, ask for assistance
from the HP Customer Care Center.
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Printer Basics and
Connections
2
Understanding the Printer Parts and Functions
1
2
3
Output tray – Collects the printed pages.
Paper guides – Guides the paper into the printer.
Access cover – Gives access to the print cartridges and jammed
paper.
4
Cartridge LED – Blinks when the access cover is open or a
cartridge error occurs.
5
6
CANCEL button – Cancels the current print job.
RESUME button – Blinks while waiting for a printed page to dry.
Press it if you do not want to wait.
7
8
9
POWER button – Turns the power off and on.
Postcard guide – Extends to guide short media into the printer.
Main paper tray – Holds the standard paper.
10 USB port – Jack for the Universal Serial Bus cable.
11 Parallel port – Jack for the parallel cable.
12 Rear media feed – Feeds thicker paper that requires a straight
paper path.
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13 Removable panel knob – Turns counterclockwise for removing the
rear panel, or clockwise to lock it.
14 Removable panel – Alternate access to jammed paper.
15 Power input – Connector for the power cable.
Connecting the Printer
Your printer supports local printing and network printing. For local
printing, you can connect the printer using a USB cable or parallel
cable. For network printing, you can connect via an optional
HP external printer server.
Connecting the Printer to the USB Port
Do not connect a USB and a parallel cable to printer at the same time.
Software-first installation
1
Start Windows and make sure no other Windows applications are
running.
2
Insert the Starter CD into the CD-ROM drive.
The CD menu runs automatically. If the CD menu does not run
automatically, click Start, click Run, and at the command line box,
type the letter of your computer’s CD-ROM drive followed by
:\SETUP (for example, type D:\SETUP).
3
4
5
6
7
Click Install Printer Driver from the CD menu.
Choose your language and click OK.
Follow the instructions on the screen.
Click Connect directly to this computer, and then click Next.
Click USB, and then click Next.
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8
9
Follow the instructions on the screen to complete the installation.
If you are running Windows 98 and you are prompted to insert the
disk, click OK.Click Browse to locate the file specified under the
system folder (for example, C:\WINDOWS\SYSTEM), and then
click OK twice to continue the installation.
10 Connect the USB cable to the computer and the printer.
The Found New Hardware wizard appears on the computer screen
and the printer icon is created in the Printers folder.
If you are running Windows XP, your system will automatically install
the mini-driver for HP Deskjet 1180c Printer. Thus, you will get two
printer icons in the Printers folder — one icon for the mini-driver
(HP Deskjet 1180c) from Windows XP and the other icon for the
PCL3 driver (HP Deskjet 1180c Printer) from the Starter CD.
Hardware-first installation
If you have connected the USB cable to the ports on the computer and
the printer before installing the printer software, the Found New
Hardware wizard appears on the computer screen.
For Windows 98, Windows Me and Windows 2000
1
2
Click Next in the Found New Hardware wizard.
Click Search for the best driver for your device (recommended),
and then click Next.
3
4
5
Insert the Starter CD into the CD-ROM drive.
If the CD menu appears, click Exit twice to close the CD menu.
Select Specify a location, click Browse to locate the installation files
for the operation system the computer is using, and then click OK.
• For Windows 98 and Windows Me, specify
WINDOWS\PCL3\WIN9X_ME\<LANGUAGE>.
For example, WINDOWS\PCL3\WIN9X_ME\ENU contains the
installation files for the English version of the printer driver.
• For Windows 2000 and Windows XP, specify
WINDOWS\PCL3\WIN2K_XP\<LANGUAGE>.
For example, WINDOWS\PCL3\WIN2K_XP\ENU contains the
installation files for the English version of the printer driver.
Language
Abbreviation
CHS
Chinese (Simplified)
Chinese (Traditional)
English (US and UK)
Korean
CHT
ENU
KOR
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6
7
8
Click Next, and then follow the instructions on the screen.
Click Next, and then click Finish.
For Windows 98 and Windows Me, repeat steps 5 to 7 when
prompted by the Found New Hardware wizard.
For Windows XP
1
2
3
Click Start, point to Settings, and then click Printers and Faxes.
Right-click the printer icon and select Properties.
Click the Advanced tab, and then click New Driver.
The Add Printer Driver Wizard appears.
4
5
6
Click Next, and then click Have Disk.
In the Install From Disk dialog box, click the Browse button.
Locate the WINDOWS\PCL3\WIN2K_XP\<LANGUAGE> folder
on the Starter CD, and double-click the hp1180c.inf file.
For example, WINDOWS\PCL3\WIN2K_XP\ENU contains the
installation files for the English version of the printer driver.
Language
Abbreviation
CHS
Chinese (Simplified)
Chinese (Traditional)
English (US and UK)
Korean
CHT
ENU
KOR
7
8
Click Next, and then follow the instructions on the screen.
Click Next, and then click Finish.
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Using Your Printer on a Network
Your printer can be shared in a network environment by connecting it
directly to a network via an optional HP Jetdirect external print server.
For information about installation and setup of HP Jetdirect print
servers, refer to your HP Jetdirect Hardware and Software Installation
Guides.
Although alternate installation methods are described below, the Starter
CD is all you need to guide you through a shared printer installation.
Installing a network printer with the Add Printer command:
1
2
3
Click Start, select Settings, and then select Printers.
Double-click Add Printer.
In Windows 95/98/Me, select Network Printer.
In Windows NT 4.0/2000/XP, select Network Printer Server,
when prompted.
4
5
Type in the network path or queue name of the shared printer. Click
the Have Disk… option when prompted to select the printer model.
Click Browse… and locate the hp1180c.INF file. This file
contains the printer name for you to select. The file is located
on the Starter CD in WINDOWS\PCL3\WINNT\<LANGUAGE> or
WINDOWS\PCL3\WIN9X_ME\<LANGUAGE>. If you need help,
contact your System Administrator.
Language
Abbreviation
CHS
Chinese (Simplified)
Chinese (Traditional)
English (US and UK)
Korean
CHT
ENU
KOR
6
The Installation Option screen appears. Follow the instructions on
the screen to complete the PC configuration process.
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Connecting to an External Print Server
If you’ve already installed the printer software and you want to connect
to Jetdirect port:
1
Insert the HP Jetdirect CD-ROM into your CD-ROM drive. If the
installation program does not run automatically, launch Explorer
and locate the file.
2
3
Select the option to install JetAdmin and follow the instructions
on the screen.
After completing the Jet Admin install, select hp deskjet 1180c
printer in the Printers folder.
4
5
6
7
Click the right mouse button and select Properties.
Select the Details tab, and click Add Port.
Select a new Jetdirect port and assign it to the printer.
Click OK.
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Win L
3
Printing Features
This section describes the features of your new printer, such as tiling,
and the available imaging options, such as converting to grayscale.
For detailed procedures on how to use features, see the online help.
You can access the Printing features using the printer control panel
and right clicking on the printer icon. In Windows 95, 98 or Me,
select Properties. In Windows NT 4.0, select Document Defaults.
In Window 2000 or XP, select Printing Preference. Most applications
also let you access printer properties from the Print dialog.
Save Your Settings
You can save the current driver settings (for example, page orientation,
paper source) for reuse. For convenience, Quick Sets can be saved
from most printer driver tabs. You can also restore printer driver default
settings by selecting Factory Defaults.
Enlarging or Reducing a Document
Use the HP ZoomSmart feature to enlarge or reduce documents.
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Handout
This is useful when printing presentation slides on regular paper.
If your software application has a handout feature and you select it
in the application, DO NOT select Handout in the Features Tab.
Tiling
Tiling lets you enlarge and print a page in sections and on different
sheets of paper. You can then tile the sheets of paper to form a
large poster.
For multiple-page documents, only the first page of the document is
tiled. Additional pages in the document must be tiled one at a time.
The available tile sizes in the dropdown list depend on the paper
size selected.
Booklet
Booklet lets you print and collate a multiple-page document by
printing two pages on each side of the paper. For example, an 8-page
document is printed with pages 1 and 8 on the same side of the
paper and pages 2 and 7 on the other side of the paper. Folding the
printout in half creates a booklet.
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If your software application has a booklet printing feature and you select
it in the application, DO NOT select Booklet in the Features Tab. If your
software application has a collating option, DO NOT select it while
using the Booklet feature.
Manual Duplex (Two-Sided Printing)
You can print on both sides of the page using the easy-to-follow
on-screen instructions.
Do not print on both sides of pages that are covered densely with ink.
Mirror Image
Mirror image prints the reflected image of a page. If you use this feature
when printing on transparencies, the printed side will be face down on
the projector. The other side can then be written on and cleaned off
without damaging the printed side.
You can also use this feature for printing on Iron-on T-shirt transfer
paper.
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Banner
You can create a banner using software such as Corel Print House,
®
Microsoft Publisher, or Broderbund Print Shop. Use big pictures and
bold fonts in big sizes. For best results, use HP Banner Paper.
When using Corel Print House to create a banner, choose a border
or draw a box around the design so the printed banner is centered.
Watermark
Lets you print a watermark on the first page or on all pages of a
document.
Imaging Options
You can adjust the saturation, brightness, and color tone of printed
images by moving the slider bar on the Imaging tab. The saturation
controls the relative purity of printed colors. The brightness darkens
or lightens the printed image. The color tone controls the perceived
warmth and coolness of printed colors.
Grayscale
Grayscale tones print images using only shades of
gray.
Sepia Tone
Sepia tones give your images an antique look by
printing them using only brown and white.
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3-4
Optimized for Fax
Optimized for Fax prints your images using high-
contrast shades of gray making your printed
document ideal for faxing.
Image Enhancement
Select Image Enhancement if you want your images
enhanced by image processing algorithms that
increase the contrast and sharpen the image.
Preferences
The Preferences tab lets you set whether or not a document prints
immediately, a print preview is displayed, or a print confirmation is
displayed. It also lets you change what happens when the media width
sensor detects that the page is not wide enough.
The Preference tab also lets you change the amount of time a page
is left to dry before the next page prints. Each paper type has a default
dry time.
Ink Volume is a slider that increases or decreases the amount of ink
used, which affects the way colors appear on the page.
Printing from DOS Software Programs
When printing from DOS, you can adjust print settings in two ways:
in the HP Deskjet Control Panel for DOS and from within your DOS
application’s printer driver.
HP Deskjet Control Panel for DOS
You have access to many printer features through application specific
DOS printer drivers; however, some software manufacturers do not
develop printer drivers for their DOS applications. Use the Deskjet
Control Panel to specify the default printer settings for printing from
DOS applications.
HP Deskjet Control Panel does not support many of the special printing
features. For more information, see the online help.
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Installing the HP Deskjet Control Panel for DOS
Before you install the Control Panel, make sure your printer is set up
and turned on.
1
2
Insert the Starter CD into the CD-ROM drive.
At the DOS prompt C:\>, type the CD-ROM drive letter and change
the directory to \DOS\DJCP\. For example, type D: and press
ENTER, then type cd \DOS\DJCP\, and press ENTER.
3
4
Type INSTALL, and press ENTER.
Follow the instructions on the screen to complete the installation.
Using the HP Deskjet Control Panel for DOS
1
Open the Deskjet Control Panel by changing your directory to
C:\HP1180c.
2
3
Type DJCP, and press ENTER.
Select printer settings that are not available from your DOS
applications. Printer settings that are selected from a DOS
application may override printer settings selected from the
Control Panel.
4
If desired, clean and align the print cartridges for best print quality.
DOS Printer Driver
The manufacturers of DOS applications supply printer drivers.
The HP Deskjet 850 is the recommended printer driver. If it is
not available, use the HP Deskjet 600 or 500 series.
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Setting Up Your Printer on a Macintosh Computer
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3
4
5
Follow the instructions on the screen to complete the installation.
Select Chooser from the Apple menu.
Click the printer’s icon from the left side of the Chooser window.
Then, click DESKJET 1180c from the right side of the Chooser
window. Close the Chooser.
Printing Features
Many of the features available in Windows are also available on
Macintosh. See the balloon help for information on the available
features and their options.
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Printing and Loading
Media
5
You can print on the media listed below. For details, see “Printer
Specifications and HP Supplies”.
z
z
z
z
z
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Standard paper
Custom paper
Envelopes
Cards
Thick (0.3 mm or 0.01 in) cards
Labels
Transparencies and slides
HP special paper
If printing more than one page on transparencies, photo paper, or other
special paper, the Resume light blinks after each page has been printed
to allow for the printed page to dry before printing the next page. Press
the RESUME button if you do not want to wait for the printed page to dry
before printing the following page.
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Troubleshooting
6
Power Cannot Be Turned On
z
z
Check that the power cord is connected.
Check that the Removable panel, located at the back of the printer,
is tightly pushed into the slot and that the knob is in the LOCK
position.
Nothing Is Printed
z
Check the power
Make sure the power cord is connected firmly to the printer and to a
working outlet, and that the printer is turned on. The Power light on
the front panel of the printer should be lit.
z
Be patient
Complex documents containing many fonts, graphics, and/or color
photos take longer to begin printing. If the Power light is blinking,
the printer is processing information.
z
z
Check the paper
Make sure paper is loaded correctly in the tray and that the paper is
not jammed in the printer.
Check the print cartridges
Make sure that both the black and color print cartridges are properly
installed and that the access cover of the printer is closed. The
cartridge LED flashes if the print cartridges are not installed
correctly.
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z
Try printing a sample page
Turn the printer off, and then back on. Press the RESUME button
and release it when the Resume light starts to blink. If the sample
page prints, then the problem is not with the printer.
z
z
Check the printer setup
Make sure your HP Deskjet printer is selected as the current or
default printer and that Pause Printing is not checked.
Check the network setup
Make sure that your printer is properly set up in your network
environment. See Use the printer on a network on the “How Do I?”
Toolbox help, and the documentation provided by your network
vendors.
A Blank Page is Ejected
z
z
Check that the tape is removed from the ink nozzles on the print
cartridges.
Check for an empty print cartridge
If you are printing black text and a blank page is printed, your black
print cartridge may be empty. Replace the black print cartridge.
z
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Check the printer setup
Make sure your printer is selected as the current or default printer.
Check the parallel port on your computer
If you are using a parallel cable, make sure your printer is
connected directly to the parallel port. Do not share the port
with other devices such as a Zip drive.
Placement of the Text or Graphics is Wrong
z
The paper size or orientation settings may be incorrect
Make sure the paper size and page orientation selected in the
software program match the settings in the HP print settings
dialog box.
z
The paper may not be loaded correctly
If everything on the page is slanted or skewed, make sure the
paper width and length guides fit snugly against the left and
bottom edges of the paper stack and that there are no more than
150 sheets of paper loaded in the main tray.
z
The margin settings may be wrong
If the text or graphics are cut off at the edges of the page, make
sure the margin settings for the document do not exceed the
printable area of your printer.
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Something on the Page is Missing or Incorrect
z
The margin settings may be wrong
Make sure the margin settings for the document do not exceed the
printable area of your printer.
z
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Color print settings may be wrong
Grayscale might be selected in the HP print settings dialog box.
The wrong printer may be selected
Make sure the correct printer is selected as the current or default
printer.
Printer Takes a Long Time to Print a Job
z
Check your system configuration
The minimum system configuration for your printer . Refer to
“Printer Specifications” for details.
z
There may be insufficient hard disk space in your system
should have at least 50MB free hard disk space in your system.
If you are printing graphics-intensive files, make sure you have
enough (more than 50MB) hard disk space.
z
If you are using a parallel connection, try switching to a USB
connection. For more information, see “Connecting the Printer to
the USB Port”.
z
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There may be insufficient virtual memory in your system
Increase the size of your system’s virtual memory.
The port setting configuration in your system is not set to ECP
Refer to the manual that comes with your computer for information
on how to change your port setting or contact your computer
manufacturer.
z
A print cartridge may be low on ink
Replace the low ink print cartridge.
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Paper is Jammed in the Printer
To clear the printer of any jammed paper, open the access cover and
pull the paper towards you. If you cannot reach the jammed paper, turn
the panel knob at the back of the printer, remove the panel, pull out the
jammed paper, and replace the panel. If you still cannot reach the
paper, lift up the output tray, and remove the jammed paper from the
main paper tray.
Tips for Avoiding Paper Jams
z
Make sure nothing is blocking the paper path.
z
Do not use media that is damaged, curled, or wrinkled. Do not use
paper with cutouts or perforations or paper that is heavily textured
or embossed.
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Do not use multiple-part forms.
Load only one paper type at a time into any of the trays.
Except when using manual feed, load the paper print side down
with the right edge of the paper aligned against the right edge of
the tray.
z
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Do not load more than 150 sheets of paper or 15 envelopes into
the main tray at one time. Load only one sheet of paper into the
manual feed tray.
Always use paper that conforms with those listed in the “Printer
Specifications and HP Supplies”.
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Uninstalling the Printer Software
For parallel port or network connections:
1
2
3
Start Windows and make sure no other Windows applications are
running.
Click Start, Programs, HP Deskjet 1180c Printer, and select
Uninstaller.
Follow the instructions that appear on the screen, to complete the
removal of the printer software.
You must have administrator privileges to uninstall the printer software
in the Windows NT 4.0, Windows 2000, and Windows XP.
For USB connections, follow the steps above, and restart Windows. If
the software was not successfully installed, or the Uninstaller could not
be found:
If the printer was not detected when it is plugged in, run the scrubber
utility from the Starter CD. For Windows 98 and Windows Me, use the
scrub9x.exe located In the WINDOWS\UTILS\SCRUBBER\WIN98_ME
folder.
For Windows 2000 and Windows XP, use the scrub2k.exe located in
the WINDOWS\UTILS\SCRUBBER\WIN2K directory instead. Go
through the whole installation process again after this is done.
USB Installation Failed or Nothing Prints
Through USB
z
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If the installation failed, uninstall the driver and retry the installation.
Check that your computer has a USB port and is properly
configured to use USB.
z
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Check that your computer is running.
Check that the USB cable is properly connected to the computer
and the printer.
z
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Check that the printer is on.
Verify that the system detects the printer: In the System control
panel check that you can see USB Hewlett-Packard Deskjets
device name and the Deskjet 1180c printer name below.
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Printer Does Not Print After Switching Ports
Do not connect both the parallel cable and the USB cable to the printer
simultaneously. Only use one type of connection to the printer at one
time.
z
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Make sure the cable you are using is properly connected to the
computer and the printer.
Make sure the printer is off when you switch ports. If it wasn’t, turn
the printer off then turn the printer on again.
Check that the port setting matches the physical connection: Click
Start, Settings, Printers. Right click on the printer and select
Properties. Click the Details tab and check the port setting.
z
Print a test page: Click Start, Settings, Printers. Right click on the
printer and select Properties. Click the General tab and Print Test
Page. If the test page prints, make sure the application you are
trying to print from has the correct printer selected.
Aligning the Print Cartridges
If the printout looks like the cartridges are misaligned, you can align
them manually.
1
Open the Toolbox by double-clicking its icon on the desktop or its
icon in the Printer group.
2
3
4
Choose the Printer Services tab.
Select Align Print Cartridges.
Follow the instructions on the screen to align the cartridges.
Please align the print cartridges whenever they are replaced.
Cleaning the Print Cartridges
Clean the print cartridges when lines or dots are missing from printed
text or graphics.
Do not clean the print cartridge unnecessarily because this wastes ink
and shortens the life of the print cartridges.
ENWW
6-6
1
2
3
4
Select the Preference tab from the printer driver.
Click the Services button.
Select Clean Print Cartridges.
Follow the instructions on the screen to clean the cartridges.
Using and Caring for Print Cartridges
When you open the printer’s access cover, the yellow arrow on the print
cartridge cradle aligns to one of the icons near the back of the printer. If
the Print Cartridge Status light flashes, open the printer's access cover
and follow the instructions below.
If the arrow points to... It means...
To solve the problem...
Problem with color
print cartridge
The print cartridge is
either:
1
2
3
Insert print cartridge if there
is none.
z
missing
Reinsert print cartridge if
there is one.
z
improperly
installed
z
z
the wrong print
cartridge for the
printer
If the above do not solve the
problem, verify the color
cartridge is an HP C6578
Series cartridge, and the
black cartridge is an
Problem with black
print cartridge
defective
HP 51645 Series cartridge.
4
If the problem persists,
replace the cartridge.
Color print cartridge
low on ink
Color print cartridge is Consider replacing the color
running low on ink.
cartridge with an HP C6578 Series
cartridge.
Black print cartridge
low on ink
Black print cartridge is Consider replacing the black
running low on ink.
cartridge with an HP 51645 Series
cartridge.
Print cartridges OK
Print cartridges are
operational.
No problems.
6-7
ENWW
Mac Troubleshooting
z
Check the power
Make sure the power cord is connected firmly to the printer and to a
working outlet, and that the printer is turned on. The Power light on
the front panel of the printer should be lit.
z
z
Check the cable
Make sure the cable you are using is properly connected to the
computer and the printer.
Check the Chooser
Make sure you’ve installed the software to use the printer, and the
printer is selected. The printer’s name should be visible on the left
side of the Chooser. When you click on the printer’s icon, the
printer’s name should be available on the right side of the Chooser.
Select the printer’s name.
z
z
z
Be patient
Complex documents containing many fonts, graphics, and/or color
photos take longer to begin printing. If the Power light is blinking,
the printer is processing information.
Check the USB port
Unplug the printer from the USB port, wait a few seconds, then plug
it back in. If that does not help, try plugging the printer into another
USB port.
Check the condition of the cable
Make sure the cable to your printer is not damaged or frayed. If it
is, contact the manufacturer of the cable and have it replaced.
Printing a Sample Page
Print a sample page without being connected to a computer. This
allows you to see that your printer is set up correctly.
1
Turn off the printer, and then turn it on again by pressing the
POWER button.
2
Press the RESUME button and release it when the Resume light
starts to blink. Your printer prints a sample page.
ENWW
6-8
Printing a Diagnostic Page
1
2
Power on your printer.
Press and hold down the POWER button and press the RESUME
button four times.
3
Release the POWER button. Your printer prints a diagnostic page.
If the problem persists, contact the HP Customer Care Center listed in
this User’s Guide, and if possible, supply the information on the
diagnostic page.
6-9
ENWW
Customer Support
7
The information in the previous chapter suggests solutions to
common problems. If your printer is not operating properly and
these suggestions do not solve your problem, try using one of the
following support services to obtain assistance.
Toolbox
Toolbox is available only if you installed the printer driver through
SETUP.EXE.
The Troubleshooting tab in this program provides easy step-by-step
solutions to common printing problems. You should be able to resolve
most printing problems by stepping through the provided solutions.
You can run this program by double-clicking the Toolbox icon on the
desktop or in the program group.
hp instant support
hp instant support is a Web-based tool that provides product-specific
services, troubleshooting tips, and information about your printer’s ink
and media usage.
To access hp instant support, select hp instant support in the
Toolbox Information tab.
hp instant support web pages are dynamically created. Do not
bookmark this site, always access from the Toolbox.
Web
Visit our World Wide Web for the latest printer software, product,
operating system, and support information.
ENWW
7-1
HP Telephone Support
During the warranty period, you may obtain assistance from the
HP Customer Care Center. For the number to call, refer to the
Support guide that came in the box with your printer.
To assist our Customer Care Center representatives to serve you
better, get ready the following information before calling.
1
Print the printer diagnostic page. See “Troubleshooting” chapter for
instructions on how to print this page. If the printer does not print,
get the following information ready.
a model number and serial number (located at the back of the
printer) such as C8108A and SG1881119P
b printer model such as HP Deskjet 1220,
HP Business Inkjet 2600
2
3
4
5
6
Check the operating system you are using. For example,
Windows 98 SE.
If the printer is connected to the network, check the network
operating system. For example, Windows NT Server 4.0.
Note how the printer is connected to your system. For example,
parallel, Universal Serial Bus (USB), or network.
Obtain the printer driver and version number of the printer software.
For example, HP Business Inkjet 2280 PCL 5C version 1.0.
If you have problem printing from a particular application,
note the application and version number.
7-2
ENWW
Printer Specifications
and HP Supplies
A
Printer Specifications
Print Method
Drop on-demand thermal inkjet printing
Print Speed
Black
Black Text
Letter
Tabloid
Fast Mode
Normal Mode
Best Mode
8 ppm
6 ppm
4.5 ppm
5 ppm
3.7 ppm
3 ppm
Print Speed:
Color
Mixed text with
color graphics
Letter
Tabloid
Fast Mode
Normal Mode
Best Mode
7 ppm
5 ppm
3 ppm
5 ppm
3.5 ppm
2 ppm
Full page color
Letter
Tabloid
Fast Mode
Normal Mode
Best Mode
2.7 ppm
0.6 ppm
0.3 ppm
1.7 ppm
0.4 ppm
0.2 ppm
Color photo
4 in x 6 in
8 in x 10 in
Normal
Best
1.3 ppm
0.8 ppm
0.5 ppm
0.3 ppm
Approximate figures. Exact speed depends on the
system configuration, software program, and
document complexity
Black Resolution
Color Resolution
Draft:
300 x 600 dpi
600 x 600 dpi
600 x 600 dpi
300 x 600 dpi
PhotoREt III
PhotoREt III
Normal:
Best:
Draft:
Normal:
Best:
Printer Command
Languages
HP PCL Level 3 enhanced
®
Software Compatibility Microsoft Windows (95, 98, NT 4.0, Me, 2000, XP);
Macintosh, MS-DOS applications
ENWW
A-1
Fonts
8 built-in fonts, 4 each in portrait and landscape
orientations: CG Times, CG Times Italic; Univers,
Univers Italic; Courier, Courier Italic; Letter Gothic,
Letter Gothic Italic (Euro Symbol Supported)
Smart Software
Features
In-box printer driver features:
HP ZoomSmart scaling technology, Tiling, Booklet,
Handout (N-up printing), Manual Duplex, Banner,
Mirror Image, Watermark*, Optimized for fax, Print
Preview*, Sepia*, Quick Sets*, Schedule Printing**,
ColorSync**
Note: *Windows Only; **Macintosh Only
Media Size
Standard US: Letter, Legal, Tabloid, Super B,
Executive, Statement, Index Cards
Standard International: A6, A5, A4, A3, A3+
Custom US: 4 by 6 in, 13 by 19 in
Custom Metric: 102 by 152 mm, 330 by 1270 mm
Media Type
Paper (plain, inkjet, photo, and banner), envelopes,
transparencies, labels, iron-on transfers, greeting
cards
Media Handling
Main Paper tray:
Sheets: up to 150, Envelopes:
up to 15, Cards: up to 60
Manual feed:
Single sheet only for thick
paper, envelopes and cards
Output tray
capacity:
Up to 50 sheets
2
Recommended Media Paper: 60 to 105 g/m (16 to 28 lb. Bond) using
Weight
primary path
Envelopes: 75 to 90 g/m (20 to 24 lb. Bond)
Cards: 110 to 200 g/m (110 lb. index) using
2
2
manual feed
I/O Interface
IEEE 1284-Centronics parallel compatible;
Universal Serial Bus (Windows 98 and
®
USB-connect Macintosh™)
Printer Memory
Dimensions
8 MB of built-in RAM
With paper tray closed:
592.3 mm (23.3 in) (W) x 233 mm (9.2 in) H x
381 mm (15.0 in) (D)
With paper tray fully extended:
592.3 mm (23.3 in) (W) x 233 mm (9.2 in) H x
672 mm (26.5 in) (D)
Weight
10 kg (22 lb.)
Duty Cycle
5,000 pages/month
Built-in Universal Power Supply
Power Supply
Power Requirements
Power Modules: input voltage 100 to 240 VAC
(±10%), 50/60 Hz (±3 Hz)
Power Consumption
1 watt maximum when off; 11.3 watts maximum
non-printing; 47.7 watts maximum when printing
A-2
ENWW
Operating Environment Operating temperature: 41 to 104 degrees F
(5 to 40 degrees C)
Recommended operating conditions:
59 to 95 degrees F (15 to 35 degrees C)
Storage temperature: -40 to 140 degrees F
(-40 to 60 degrees C)
Relative humidity: 20 to 80 percent RH
non-condensing
Noise levels per ISO 9296: Sound power LwAD:
5.8 B(A); Sound pressure LpAm: 47 dB(A)
(By-stander position)
System Requirements Minimum
Windows 98: P60 MHz, 16 MB RAM
Windows NT 4.0: P100 MHz, 32 MB RAM
Windows Me: P166 MHz, 32 MB RAM
Windows 2000: P166 MHz, 64 MB RAM
Windows XP: P233 MHz, 64 MB RAM
Mac OS 8.6.x: iMac 333 MHz or G3 350 MHz,
64 MB RAM
Mac OS 9.x: iMac 333 MHz or G3 350 MHz,
64 MB RAM; IR: 9.x or later
Mac OS X: G3 (except original PowerBook G3),
128 MB RAM
Recommended
For all Windows operating systems
except Windows XP: PII 450 MHz, 128 MB RAM,
200 MB hard disk space
Windows XP: PII 450 MHz, 256 MB RAM, 200 MB
hard disk space
Mac OS 8.6.x: iMac 333 MHz or G3 350 MHz,
128 MB RAM
Mac OS 9.x: iMac 333 MHz or G3 350 MHz,
128 MB RAM
Mac OS X: G4 800 MHz, 256 MB RAM
Warranty
1 year limited warrenty
Product Certifications
Safety Certifications: CCC S&E (China);
CSA (Canada); K Mark & MIC Mark (Korea);
PSB (Singapore).
EMC Certifications: FCC Title 47 CFR Part 15
Class B (USA); C-Tick (Australia/New Zealand);
BSMI (Taiwan).
ENWW
A-3
Ordering HP Supplies
You can order HP Supplies from HP World Wide Web. Visit
Print Cartridge
Black 51645G / 51645A
Color C6578D / C6578A
Parallel Cable
HP IEEE-1284 A-B Parallel Cable (2 m) C2950A
HP IEEE-1284 A-B Parallel Cable (3 m) C2951A
USB Cable
HP USB A-B (2 m) C6518A
Network Interface
HP Jetdirect 170X external print server J3258A
HP Jetdirect 300X external print server J3263A
HP Jetdirect 175X external print server (USB) J6035A
HP Jetdirect 310X external print server (USB) J6038A
HP Bright White InkJet Paper
A3, 200 sheets: 297 x 420 mm C1858A
A4, 500 sheets: 210 x 297 mm C1825A
HP Premium InkJet Paper
US B-size, 100 sheets: 11 in x 17 in C1855A
A3, 100 sheets: 297 x 420 mm C1856A
US Letter, 200 sheets: 8.5 in x 11 in 51634Y
A4, 200 sheets: 210 x 297 mm 51634Z
A-4
ENWW
HP Premium Heavyweight InkJet Paper
A4, 100 sheets: 210 x 297 mm C1853A
HP Premium Photo Paper
A3, 15 sheets: 297 x 420 mm C6059A
US Letter, 15 sheets: 8.5 in x 11 in C6039A
HP Premium Plus Photo Paper
Glossy, US Letter, 20 sheets: 8.5 in x 11 in C6831A
Glossy, A4, 20 sheets: 210 x 297 mm C6832A
Glossy Snapshot, 20 sheets: 4 in x 6 in C6944A
Matte, US Letter, 20 sheets: 8.5 in x 11 in C6950A
Matte, A4, 20 sheets: 210 x 297 mm C6951A
HP Professional Brochure and Flyer Paper
Glossy, US Letter, 50 sheets C6817A
Glossy, A4, 50 sheets C6818A
Matte, US Letter, 50 sheets C6955A
Glossy, Tabloid, 50 sheets: 11 in x 17 in C6820A
Glossy, A3, 50 sheets: 297mm x 420mm C6821A
HP Premium Transparency Film
A4, 20 sheets: 210 x 297 mm C3832A
HP Banner Paper
A4, 100 sheets: 210 x 297 mm C1821A
HP Iron-on T-shirt Transfers
US Letter, 10 sheets: 8.5 in x 11 in C6049A
A4, 10 sheets: 210 x 297 mm C6050A
ENWW
A-5
HP Greeting Card Paper
US Letter, 20 sheets, 20 envelopes C1812A
A4, 20 sheets, 20 envelopes C6042A
Glossy, A4, 20 sheets, 20 envelopes C6045A
HP Felt-Textured Greeting Cards,
Ivory/Half-fold
US Letter, 20 sheets, 20 envelopes C6828A
HP Glossy Greeting Card Paper
US Letter, 10 sheets, 10 envelopes C6044A
A4, 10 sheets, 10 envelopes C6045A
A-6
ENWW
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the
following measures:
Regulatory Notices
FCC statement
The U.S. Federal Communications
Commission (in 47 cfr 15.105) has
specified that the following notices be
brought to the attention of users of this
product.
z
z
z
Reorient or relocate the receiving
antenna.
This device complies with part 15 of the
FCC rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and
(2) this device must accept any
interference received, including
interference that may cause undesired
operation.
Increase the separation between the
equipment and receiver.
Connect the equipment into an outlet
on a circuit different from that to
which the receiver is connected.
z
Consult the dealer or an
experienced radio/TV technician
for help.
Shielded cables
DoC statement (Canada)
Use of a shielded data cable is required
to comply with the Class B limits of Part
15 of the FCC Rules.
This digital apparatus does not exceed
the Class B limits for radio noise
emissions from digital apparatus set out
in the Canadian ICES-003.
Pursuant to Part 15.21 of the FCC
Rules, any changes or modifications to
this equipment not expressly approved
by the Hewlett-Packard Company, may
cause harmful interference and void the
FCC authorization to operate this
equipment.
Normes de sécurité (Canada)
Le présent appareil numérique n'émet pas de
bruits radioélectriques dépassant les limites
applicables aux appareils numériques de
Classe B prescrites dans la réglement sur le
brouillage radioélectrique édicté par la
NMB-003 du Canada.
NOTE: This equipment has been tested
and found to comply with the limits for a
Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are
designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates, uses and can radiate radio
frequency energy and, if not installed
and used in accordance with the
instructions, may cause harmful
interference to radio communications.
ENWW
Power Cord Statement
Safety Information
The power cord cannot be repaired. If it
is defective, it should be discarded or
returned to the supplier.
LEDs Classification
Energy Consumption
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
1
Read and understand all instructions
in the User’s Guide.
2
Use only a grounded electrical outlet
when connecting this product to a
power source. If you do not know
whether the outlet is grounded,
check with a qualified electrician.
3
4
5
6
7
Observe all warnings and
instructions marked on the product.
Unplug this product from wall outlets
before cleaning.
Energy Star is a US registered service
mark of United States Environmental
Protection Agency.
Do not install or use this product
near water, or when you are wet.
Install the product securely on a
stable surface.
ਤꢀꢁꢂꢃꢄ
ߦ ꢂꢅ- ꢆꢇꢇ ꢈ Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord will not be damaged.
ꢀꢁꢂꢂꢃꢁꢄꢅꢆુ
ݲ ꢁꢇꢈꢉꢁ ꢊꢋꢌꢍꢎꢁꢏꢐꢁꢂꢂ
ݲ ꢑ ꢒꢁ ꢓꢔꢕઉꢖꢑꢃꢁꢗꢘ ꢒ ꢙꢚꢁꢕઉꢖꢑꢁ
ુ!ꢁ"ꢁଐ$՜& ꢛ 8
If the product does not operate
normally, see “Troubleshooting”
section in the User’s Guide.
ENWW
Hewlett-Packard Limited Warranty Statement
HP product
Duration of Limited Warranty
Software
90 days
90 days
90 days
1 year
Accessories
Print cartridges
Printer peripheral hardware (see below for details)
Extent of Limited Warranty
6
If HP is unable to repair or replace, as
applicable, a defective product which is
covered by HP’s warranty, HP shall, within a
reasonable time after being notified of the
defect, refund the purchase price for the
product.
1
Hewlett-Packard warrants to the end-user
customer that the HP products specified
above will be free from defects in materials
and workmanship for the duration specified
above, which duration begins on the date of
purchase by the customer.
7
8
HP shall have no obligation to repair, replace,
or refund until the customer returns the
defective product to HP.
2
3
For software products, HP’s limited warranty
applies only to a failure to execute
programming instructions. HP does not
warrant that the operation of any product will
be uninterrupted or error free.
Any replacement product may be either new
or like new, provided that it has functionality at
least equal to that of the product being
replaced.
HP’s limited warranty covers only those
defects that arise as a result of normal use
of the product, and does not cover any other
problems, including those that arise as a
result of:
9
HP products may contain remanufactured
parts, components, or materials equivalent to
new in performance.
10 HP’s Limited Warranty Statement is valid in
any country/region where the covered HP
product is distributed by HP. Contracts for
additional warranty services, such as on-site
service, are available from any authorized HP
service facility in countries/regions where the
product is distributed by HP or by an
a
b
Improper maintenance or modification;
Software, media, parts, or supplies not
provided or supported by HP;
c
Operation outside the product’s
specifications;
authorized importer.
d
Unauthorized modification or misuse.
Limitations of Warranty
4
For HP printer products, the use of a non-HP
print cartridge or a refilled print cartridge does
not affect either the warranty to the customer
or any HP support contract with the customer.
However, if printer failure or damage is
attributable to the use of a non-HP or refilled
print cartridge, HP will charge its standard time
and materials charges to service the printer for
the particular failure or damage.
TO THE EXTENT ALLOWED BY LOCAL
LAW, NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKES ANY OTHER
WARRANTY OR CONDITION OF ANY KIND,
WHETHER EXPRESS OR IMPLIED
WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
5
If HP receives, during the applicable warranty
period, notice of a defect in any product which
is covered by HP’s warranty, HP shall either
repair or replace the product, at HP’s option.
ENWW
Limitations of Liability
3
FOR CONSUMER TRANSACTIONS IN
AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS WARRANTY STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE,
RESTRICT, OR MODIFY, AND ARE IN
ADDITION TO,
THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE
HP PRODUCTS TO SUCH CUSTOMERS.
1
To the extent allowed by local law, the
remedies provided in this Warranty Statement
are the customer’s sole and exclusive
remedies.
2
TO THE EXTENT ALLOWED BY LOCAL
LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT
SHALL HP OR ITS THIRD PARTY
SUPPLIERS BE LIABLE FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, WHETHER
BASED ON CONTRACT, TORT, OR ANY
OTHER LEGAL THEORY AND WHETHER
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
Local Law
1
This Warranty Statement gives the customer
specific legal rights. The customer may also
have other rights which vary from state to
state in the United States, from province to
province in Canada, and from country/region
to country/region elsewhere in the world.
2
To the extent that this Warranty Statement is
inconsistent with local law, this Warranty
Statement shall be deemed modified to be
consistent with such local law. Under such
local law, certain disclaimers and limitations of
this Warranty Statement may not apply to the
customer. For example, some states in the
United States, as well as some governments
outside the United States (including provinces
in Canada), may:
a
Preclude the disclaimers and limitations in
this Warranty Statement from limiting the
statutory rights of a customer (e.g. the
United Kingdom);
b
c
Otherwise restrict the ability of a
manufacturer to enforce such disclaimers
or limitations; or
Grant the customer additional warranty
rights, specify the duration of implied
warranties which the manufacturer cannot
disclaim, or allow limitations on the
duration of implied warranties.
ENWW
Index
A
H
Access cover 2-1
auto-duplex unit
avoiding paper jams 6-4
I
B
banner 3-4
blank page prints 6-2
blinking LEDs 6-1
booklet 3-2
image enhancement 3-5
C
cancel button 2-1
cards 5-1
jammed paper 6-4
JetAdmin 2-6
cartridges
warranty
custom paper 5-1
D
declaration of conformity
diagnostic page 6-9
dimensions, printer A-2
DOS 3-5
Macintosh
system requirements A-3
Macintosh information 4-1
media
weight specifications A-2
drivers
system requirements A-3
warranty
duty cycle A-2
E
energy consumption A-2
envelopes 5-1
environmental specifications A-3
missing images 6-3
monthly duty cycle A-2
F
faxes 3-5
FCC statement
flashing LEDs 6-1
fonts, included A-2
network printing 2-5
noise specifications A-3
nothing prints 6-1, 6-8
G
graphics are wrong 6-2
grayscale 3-4
ENWW
I-1
Starter CD 1-2
O
storing printer A-3
switching ports 6-6
system requirements A-3
operating systems
system requirements A-3
ordering information A-4
output tray 2-1
temperature specifications A-3
Toolbox 1-2, 7-1
typefaces, included A-2
P
paper A-4
paper guides 2-1
paper james 6-4
parallel port 2-1
parts 2-1
PCL languages, included A-1
power
specifications A-2
power button 2-1
power input 2-2
preferences 3-5
print cartridges
uninstalling the software 6-5
warranty
Print Server 2-6
print Sspeed A-1
printer drivers 3-6
system requirements A-3
warranty
printing features 3-1
voltage requirements A-2
Web Site 1-2
web site 7-1
weight specifications
R
resume button 2-1
S
ZoomSmart 3-1
safety specifications A-3
sample page 6-8
save setting 3-1
sepia tone 3-4
size specifications
printer A-2
slow printing 6-3
software
system requirements A-3
warranty
special paper 5-1
specifications
printer A-1
I-2
ENWW
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Hewlett-Packard Singapore (Pte) Ltd
Manufacturer's Address:
Consumer Business, Asia Operations
20 Gul Way, Singapore 629196
declares, that the product
Product Name:
hp deskjet 1180c
C8128A
Model Number:
Regulatory Model Number: NIL
Product Options: All
conforms to the following Product Specifications:
Safety:
IEC 950: 1991+A1+A2+A3+A4 / EN 60950: 1992+A1+A2+A3+A4+A11
IEC 60825-1: 1993+A1: 1997+A2: 2001 / EN 60825-1: 1994 Class 1 for
LEDs
EMC:
CISPR 22: 1997 Class B / EN 55022: 1998 Class B
CISPR 24: 1997 / EN 55024: 1998
FCC Title 47 CFR, Part 15 Class B / CNS 13438
AS / NZS 3548 / MIC-B / GB9254: 1998
IEC 61000-3-2:1995 / EN 61000-3-2: 1995
IEC 61000-3-3:1994 / EN 61000-3-3: 1995
Supplementary Information:
(1) The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC
Directive 89/336/EEC, and carries the CE Marking accordingly.
(2) The product was tested in a typical configuration with Hewlett Packard personal computer systems.
(3) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
(4) Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved
by Hewlett-Packard Singapore (Pte) Ltd may cause harmful interference, and void your authority to operate this
equipment. Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.
Singapore, 12 April 2002
Chan Kum Yew, Quality Manager
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd, 31-41 Joseph Street,Blackburn, Victoria 3130,
Australia
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department, HQ-TRE /
Standards Europe, Herrenberger Strasse 130, D-71034 Boblingen (FAX: +49-7031-14-3143)
USA Contact: Corporate Product Regulations Manager, Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304
(Phone: 415-857-1501)
ENWW
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